Shipping policy
Everything you need to know about getting your order from us to your door: fast, tracked, and backed by our On-Time Guarantee.
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📦
Dispatchedin 1–3 business days |
🚚
Delivered7–15 business days after dispatch |
💸
Free shippingon U.S. orders $100+ |
⏱️
On-Time Guarantee30% off if it's late |
⏱️ Our On-Time Guarantee
If your order hasn't arrived within 18 business days of being placed, we'll automatically email you a unique, single-use code for 30% off your next order, on top of any other discount.
Nothing to claim, no forms. Your order stays on its way, and our Return & Refund Policy still applies in full. Orders cancelled or refunded before then don't qualify.
Where we ship
We ship to addresses across the United States (all 50 states). Some items can also ship to Canada; if so, it's shown at checkout.
How long it takes
| Step | Timing |
|---|---|
| 1. Processing | 1–3 business days. Orders placed on weekends or holidays start the next business day. |
| 2. Delivery | Most orders arrive 7–15 business days after dispatch. |
| Overseas items | A few items ship from an overseas fulfillment partner and can take 10–20 business days. The product page says so before you buy. |
Delivery estimates aren't guaranteed. Carrier delays, weather and peak seasons can add time. That's what our On-Time Guarantee is for.
Shipping cost
| Option | Order total | Price |
|---|---|---|
| Standard | Under $100 | $5.99 |
| Standard | $100 or more | FREE (applied automatically) |
| Express | Any, where available | $15.00 |
Tracking
As soon as your order leaves the warehouse you'll get a shipping confirmation email with your tracking number. Allow 1–2 business days for tracking to become active.
Split shipments
Orders with more than one item may arrive in separate packages, sometimes on different days, at no extra cost to you.
Lost, stuck or damaged packages
- Damaged on arrival: email us within 48 hours with photos. See our Return & Refund Policy.
- Tracking stalled for 7+ business days, or marked delivered but not received: contact us and we'll open a carrier investigation. Most are resolved within a few days, and if a package is confirmed lost we'll reship it or refund you.
Customs and duties
For the few items shipped from overseas, any import fees are prepaid. U.S. customers pay nothing extra on delivery.
Incorrect addresses
Please double-check your address at checkout. If a package comes back because of an address error, reshipping costs apply (see our Return & Refund Policy).
Email hearthandnook@hearthandnook.store. We reply within 1–2 business days.