Refund & Return Policy

Last updated: 26 September 2026

We want you to end up with fitness gear you'll actually use. If something isn't right, here's how returns and refunds work.

30-Day Try-It-at-Home Returns

You have 30 days from delivery to request a return, and you're welcome to try the item at home first. We accept returns of items that have been tried as long as they are clean and undamaged (no signs of heavy use), complete with all parts and accessories, and repacked in the original packaging.

For change-of-mind returns you cover the return shipping. There is no restocking fee. Original shipping charges are not refundable.

Damaged, Faulty or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery. If an item develops a fault within 30 days of delivery, contact us within that window. Send your order number and a photo or short video, and we'll arrange a free replacement or full refund at no cost to you, including return shipping.

How to Start a Return

Email us at hearthandnook@hearthandnook.store with your order number and the item(s) you'd like to return. We reply within 1–2 business days with instructions. Please don't send anything back before you hear from us.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-10 business days.

Non-Returnable Items

Items damaged through misuse, incomplete returns, final-sale items (marked as such on the product page and at checkout), free gifts unless the whole order is returned, and gift cards.

Questions

Reach us anytime at hearthandnook@hearthandnook.store.