Refund policy

We want you to end up with the right gear for your situation. If something isn't working out, here's exactly how returns and refunds work at Hearth & Nook.

30-day return window — You have 30 days from the delivery date to request a return on most items. Requests made after 30 days can't be accepted.

What can be returned — Unused items in their original, undamaged packaging with all accessories, cables, manuals, and inserts. Defective, damaged-in-transit, or incorrect items, opened or not (see below).

What can't be returned — Power stations, jump starters, power banks, and other lithium-battery products that have been used or charged, unless they are defective or arrived damaged. Once a lithium battery unit has been powered on it cannot be resold or shipped back through standard carriers, so used units qualify for return only in the case of a manufacturing defect or transit damage. Items returned without original packaging, missing accessories, or with a removed or defaced serial number. Clearance or final-sale items (labeled as such on the product page). Gift cards.

Defective, damaged, or wrong item — Email hearthandnook@hearthandnook.store within 48 hours of delivery for transit damage, or within the 30-day window for a defect. Include your order number and a photo or short video. We'll arrange a free replacement or full refund, your choice, and cover all return shipping.

Change-of-mind returns — The item must be unopened and in resellable condition. You cover the return shipping cost. There is no restocking fee. If your order shipped free, our actual original outbound shipping cost is deducted from the refund.

How to start a return — 1) Email hearthandnook@hearthandnook.store with your order number and reason. 2) We reply within 1–2 business days with instructions and the return address — do not ship anything back before you hear from us. 3) Pack securely in the original packaging and send with a tracked service.

Refunds — After we receive and inspect the return, we email to confirm approval. Approved refunds go to your original payment method within 5–10 business days; your bank may take additional time. Original shipping charges are non-refundable except for defective, damaged, or incorrect items.

On-Time Guarantee — If your order hasn't arrived within 18 business days of being placed, we'll automatically email you a unique, single-use code for 30% off your next order. It can be combined with other discounts, as an exception to our usual one-code rule. Your order stays on its way, and your 30-day return rights and the refund terms above still apply in full. Orders cancelled or refunded before then don't qualify.

Exchanges — Return the original (if eligible) and place a new order for the replacement.

Order cancellations — Email us ASAP. If the order hasn't entered fulfillment (usually within 24 hours), we cancel for a full refund. After it ships, the return policy applies.

Incorrect address or unclaimed packages — We refund the item cost minus original and return shipping. Reshipping available once reship costs are paid.

Late or missing refunds — If more than 10 business days have passed since we confirmed your refund, check with your bank first, then contact hearthandnook@hearthandnook.store.

Contact — Hearth & Nook, hearthandnook@hearthandnook.store